This live session on implementing Patient Safety Walk Rounds takes 1 ½ hours. Walk Rounds serve the dual purpose of establishing good two-way communication that truly fosters a culture of patient safety and also identifying both patient safety hazards and potential solutions. Walk Rounds are a great way to develop a sense of trust, honesty and openness that are crucial to the learning organization. Topics discussed include:
· Who should be there?
· Where do you do them?
· How often?
· Who do you talk to?
· What do you ask them?
· What do they ask you?
· How do you solicit comments?
· Body language?
· What messages should be conveyed?
· What do you look for?
· How do you identify patient safety hazards?
· Which rocks to look under?
· How do you elicit potential solutions?
· How do you follow up?
The session is delivered via a Webex conference. Technically, there is no limit to the number of people you may have attend the session. However, from a practical standpoint, the session works best when attended by 8-12 people. That promotes an optimal degree of interaction among the participants. You will need a computer with internet connection and a telephone with speakerphone capability in order to access this module. The need for physical proximity of your participants to your speakerphone limits the size of the group somewhat. Ability to project the computer screen is essential for groups of more than 4 people. However, keep in mind that your participants do not all need to be at the same location. We can connect simultaneously to your participants at multiple sites.
Cost: $450 (total cost for the group)
This session may be scheduled at your convenience at any time on a Monday through Saturday. Just call us at (716) 550-1106 or use the “Contact Us” tab on the website and let us know that you are interested in scheduling Patient Safety Module #3 and we will contact you about the details.